Refund policy

KYRU WEAR – Refund & Exchange Policy (UAE)

We want you to love your KYRU WEAR pieces. If something isn’t right, we’re here to help.

1. Returns

Returns are accepted within 7 days of delivery.

To qualify for a return, items must be:

Items must be unworn, unwashed, unperfumed
Free of stains, makeup marks, deodorant marks, or damage
Returned in original packaging with all tags attached
In resaleable condition

Additional notes:

Original shipping fees are non-refundable.
For returns due to change of mind, fit, sizing, colour, material preference, or other non-defective reasons, a flat AED 18 return shipping fee will be deducted from the refund.
Return shipping is free if the item received is incorrect, damaged, or defective.
Customers may choose to arrange their own return shipping using a trackable service. In this case, the AED 18 return shipping fee will not apply.
KYRU WEAR is not responsible for return parcels lost or damaged when customers arrange their own shipping.
All returns must be approved by our team before the item is sent back.

All returns must be approved by our team before sending the item back.

2. Non-Returnable items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Socks & underwear
Headbands and hair accessories
Sales or discounted items (Final Sale)
Any item worn, washed, damaged, stained, or without tags

Items received that do not meet the above standards will be sent back to the customer.

3. Exchanges

Exchange are accepted within 7 days of delivery.

Exchange conditions:

Exchanges are allowed for size only, subject to stock availability
Color or style changes are not permitted.
Items must meet the same condition requirements as returns
Stained, worn, or scented items will be rejected

Customer is responsible for the exchange shipping cost unless the item is defective.

4. Damaged or Unapproved Returns

Items returned damaged, soiled, missing tags, or submitted without prior approval will not be accepted and will be sent back to the customer.

Unapproved garments returned will not be processed. NO EXCEPTIONS.

5. Defective Items

If you receive a defective item, please contact us within 2 days of delivery.

Once our team approves the defective claim:

A prepaid return label will be provided
The item must be shipped back within 7 days of receiving the label

Approved defective items may be refunded or exchanged depending on availability.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

Card payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer or store credit.
Refunds will be processed within 7–10 business days after the returned item has been received and approved.
Additional processing time may apply depending on your bank or payment provider.

Original shipping fees are non-refundable.

Items that do not meet our return conditions may not be eligible for a refund.

7. Return Shipping Cost

For returns due to change of mind, fit, sizing, colour, material preference, or other non-defective reasons, a flat AED 18 return shipping fee will be deducted from the refund.

If the item received is incorrect, damaged, or defective, KYRU WEAR will cover the return shipping cost.

Customers may also arrange their own return shipping using a trackable delivery service. In this case, the AED 18 return shipping fee will not apply.

KYRU WEAR is not responsible for return parcels lost or damaged when customers arrange their own return shipping.

All returns must be approved by our team before the item is sent back.

8. How to Request a Return or Exchange

All requests must be submitted through our return portal within 7 days of delivery.

*Portal link

If you encounter any issues, please contact us: